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How to Improve Consumer Perceptions of Care Quality and Experience

By Ellen Harrison, RN, MBA
Dec. 10, 2018

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Blog Posts

Empathy and Technology

Empathy and TechnologyOct. 12, 2016

Technology makes so many things better. Thank you Steve Jobs for letting me mow my lawn while listening to drawn-out…

TPL: Total Progress Liability?Oct. 4, 2016

For years, people have told me that the recoveries part of Medicaid third party liability, or TPL, is being replaced…

Audit Rights: Uncover Hidden Restrictions in an ASO Agreement

Audit Rights: Uncover Hidden Restrictions in an ASO AgreementAug. 23, 2016

  Administrative Services Only Agreements (ASO) contain an overwhelming amount of information. While most self-funded groups carefully review the pricing…

The Quick-start Guide to Selecting the Best Third Party Liability Vendor

The Quick-Start Guide to Selecting the Best Medicaid Third Party Liability VendorAug. 10, 2016

  Selecting the right Medicaid third party liability (TPL) vendor matters. Why? Because if you pick the wrong one –…

Program Integrity

10 Things State Agencies Need in a Program Integrity VendorAug. 1, 2016

You’re looking for a program integrity vendor, but you don’t know where to start. We get it, they deal with…

Curbing Healthcare Spend

Curbing Healthcare Spend Through Technology and BipartisanshipJul. 25, 2016

The political season is certainly upon us with the Republican National Convention and Democratic National Convention in full-swing. All the…

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