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How to Improve Consumer Perceptions of Care Quality and Experience

By Ellen Harrison, RN, MBA
Dec. 10, 2018

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Blog Posts


Is Digital Health Dead? How to tackle costs, waste, and confusion in healthcareJun. 6, 2017

  Last month, an industry colleague shared in a presentation that he thought digital health was dead. I was a…

Do it Now: Verifying Dependent EligibilityDec. 22, 2016

Enrollment. Members. Eligibility. The traditional open enrollment season for healthcare benefits is winding down just as the holiday season comes…


Context of Communication: Commencements, companies, and conversationsMay. 31, 2016

  Every year, the month of May drives several weeks of graduations and I casually read through transcripts of some…

Four Ways Payers Can Cut Hospital ReadmissionsApr. 13, 2016

  The Centers for Medicare and Medicaid estimates that the Medicare hospital readmission rate in 2012 was 18.4%. Although not…

Is My Information Secure? - HMS Blog

Is My Information Secure?Apr. 7, 2016

Recently, my children were talking about their log-ins and their passwords. In our case, the conversation included the general frustration…

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