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How to Improve Consumer Perceptions of Care Quality and Experience

By Ellen Harrison, RN, MBA
Dec. 10, 2018

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Blog Posts

We Need Data and Technology to Fight the Opioid EpidemicMar. 21, 2018

The Senate Health, Education, Labor and Pension Committee recently held a congressional hearing on the opioid crisis. Unlike past hearings however, this…

How Will Medicaid Work Requirements Impact Churn and Member Retention?Jan. 26, 2018

CMS’ recent guidance to State Medicaid Directors on work requirements for non-disabled, non-pregnant adults was anticipated to those of us…

Care Traffic Control

Care Traffic ControlFeb. 8, 2017

  I’ve spent the last 13 years designing, developing, and delivering care management software to payers in the healthcare industry….

Empathy and Technology

Empathy and TechnologyOct. 12, 2016

Technology makes so many things better. Thank you Steve Jobs for letting me mow my lawn while listening to drawn-out…

TPL: Total Progress Liability?Oct. 4, 2016

For years, people have told me that the recoveries part of Medicaid third party liability, or TPL, is being replaced…

The Quick-start Guide to Selecting the Best Third Party Liability Vendor

The Quick-Start Guide to Selecting the Best Medicaid Third Party Liability VendorAug. 10, 2016

  Selecting the right Medicaid third party liability (TPL) vendor matters. Why? Because if you pick the wrong one –…

Program Integrity

10 Things State Agencies Need in a Program Integrity VendorAug. 1, 2016

You’re looking for a program integrity vendor, but you don’t know where to start. We get it, they deal with…

Two-midnight Rule

The Two-midnight Rule: Payments, Provisions and ProcessesApr. 28, 2016

After a decision by a Federal District Court in September 2015, the Centers for Medicare and Medicaid Services (CMS) announced…

Big Blue SavingsApr. 5, 2016

  Since the error rate in Medicare and Medicaid claim payments runs from 8% to 12%, it’s easy to see…

What’s $100 Billion?Feb. 24, 2016

Have you ever asked, “What’s the value of a dollar?” Today I’m asking, “What’s the value of $100 billion?” According…

Medicaid Coordination of BenefitsJan. 14, 2016

Your Strongest Partner to Maintain the Strongest Plan.     One of the best ways to keep your Medicaid Managed…

Extremism and TechnologyNov. 20, 2015

  This is certainly a week of emotions, ranging from a somber sadness for families, friends, and countries suffering from…

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