HMS Eliza

Engage Your Members

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Eliza is a set of health engagement solutions that drives member activation to reduce healthcare costs, improve outcomes and enhance member experience.

Eliza is a set of health engagement solutions that is proven to drive member action. Eliza programs leverage comprehensive customer data sets, accessing billions of data points that addresses medical conditions, social determinants and other factors.

Eliza’s flexible approach is member-centric, maximizing reach through multimodal communications and targeted member touchpoints. Eliza is the gold standard of member engagement solutions proven to reduce healthcare costs, improve outcomes and enhance member experience. Features include:

Comprehensive Health Engagement Design

  • Designed by health engagement experts
  • Developed using 15 billion unique data points and 20 billion member interactions
  • Playbooks created to achieve specific goals with tailored approach

Member-Centric Analytics and Approach

  • Intelligent interventions tailored to each member’s social determinants and medical conditions
  • Multi-modal communications (live agent, digital, mail, etc.) to maximize member activation and outcomes
  • Leverages analytics from Elli or existing sources to focus on high-risk members

Gold Standard Technology and Processes

  • Patented technology was first-to-market and recognized as leading IVR solution
  • TCPA-compliant – minimizing member abrasion while meeting health engagement needs
  • Continuous innovation drives leading-edge enhancements

Proven Results

  • Enhances member retention and associated revenue
  • Helps lower costs due to health risks
  • Improves HEDIS, STARS and QRS quality scores
  • Supports NCQA accreditation

 

 

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